HHS and CMS Release Comprehensive Guide to Assist Healthcare Providers Affected by Change Healthcare Cyberattack

Guide Issued by HHS for Health Plan Providers Affected by Change Healthcare Cyberattack

The Department of Health and Human Services’ Administration for Strategic Preparedness and Response, in conjunction with the Centers for Medicare & Medicaid Services, have released a comprehensive guide aimed at healthcare providers affected by the Change Healthcare cyberattack. This guide provides essential resources and contact information to assist providers who are facing disruptions or challenges in obtaining payment information.

In an accompanying letter, it was emphasized that many healthcare providers are still grappling with significant disruptions resulting from the cyberattack. In addition to this, some providers are also experiencing difficulties in obtaining critical information from health plans regarding prospective payments and other flexibilities. The letter underscores the importance of reviewing HHS’ voluntary cybersecurity performance goals to enhance security measures effectively.

By offering health plan resources and contact information in the guide, healthcare providers can access the support they need to navigate through the aftermath of the cyberattack. It is crucial for providers to proactively seek out information and assistance to ensure smooth operations and delivery of care to patients. This guide serves as a valuable tool that facilitates communication and collaboration between providers and health plans during this challenging time.

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